This policy explains how cancellations and refunds work at the Limitless shop. It is published for owner review before sales begin, and it does not affect your rights under the Consumer Protection Act, 2019.
Cancelling an order
You can cancel an order before it is dispatched by emailing hello@limitless.institute with your order number. We confirm the cancellation and refund the full amount you paid, including the delivery charge. We do not charge cancellation fees. If your order has already been dispatched, it can no longer be cancelled, but our returns and exchanges policy applies.
When you are entitled to a refund
- Accepted cancellations before dispatch: the full amount you paid.
- Damaged, defective, incorrect, missing or lost items: a replacement or a full refund, including delivery, as appropriate.
- Items we cannot supply, for example if an item becomes unavailable or because of a stock or pricing error: a full refund for those items. If only part of an order is affected, we refund that part and send the rest, unless you prefer to cancel the whole order.
- Approved change-of-mind returns: the price of the returned items. Delivery charges are not refunded for change-of-mind returns.
- Partial refunds: where only some items in an order qualify, we refund those items.
When refunds are initiated
- For accepted cancellations, we initiate the refund within 3 working days.
- For approved returns, we initiate the refund within 3 working days after the returned item is received and inspected, or after the claim is otherwise approved.
We email you when a refund is approved and when it is initiated.
How refunds are paid
Refunds are ordinarily made to the original payment method through Razorpay, our payment provider. Refunds are not instant: after we initiate a refund, Razorpay states that it can take 7 to 10 business days to reflect in your bank account or card balance, depending on the payment method and your bank. If a refund you were told about has not arrived after that time, please email hello@limitless.institute.
Failed and duplicate payments
If money left your account but your order was not confirmed, the payment did not complete. Razorpay or your bank normally reverses such payments automatically; if it has not been reversed within 10 business days, please email us with the payment details. If you were charged twice for the same order, we refund the extra payment in full as soon as we see it.
Payments made with cards issued outside India
Our prices are in Indian rupees. If you paid with a card issued outside India, the refund is made in rupees; the amount that reaches you can differ because of exchange rates and fees charged by your bank, which are outside our control.