This policy explains how orders from the Limitless shop are processed and delivered. The seller is Limitless Institute LLP. These terms are published for owner review before sales begin.
Where we deliver
We currently deliver to addresses in India only. The checkout shows whether we deliver to your state. If we do not yet deliver to your state, please email hello@limitless.institute and we will tell you whether we can help. Because we do not ship outside India, no customs duties or import charges apply.
Order processing and dispatch
Your order is processed once Razorpay confirms your payment and we email you an order confirmation with your order number. We normally dispatch orders within 2 working days after payment confirmation, subject to stock availability and operational conditions. Orders confirmed on weekends or public holidays are processed on the next working day.
Shipping method
We pack every order ourselves and send it by courier through our logistics partner. The courier is chosen for your PIN code when your order is dispatched.
Delivery estimates
The estimated delivery time for your state is shown at checkout, before you pay. Estimates depend on your destination and on the courier serving your PIN code; they are not guaranteed delivery dates.
Shipping charges
Delivery is charged according to the state you are shipping to: one charge for the first item and, where applicable, a charge for each additional item. The checkout shows the exact delivery charge and the full order total before you pay. Nothing is added after payment.
Tracking
When your order is dispatched, we email you the courier name and tracking number as soon as our logistics partner provides them. You can also check your order status at any time from the link in your confirmation email.
Delays
Weather, public holidays, festivals, local restrictions and courier capacity can occasionally delay deliveries. If we expect a significant delay, we will tell you by email. If your order has not arrived within the estimated time, please email hello@limitless.institute, quoting your order number.
Lost or damaged parcels
If your parcel appears to be lost, or arrives damaged, please tell us as soon as possible. We investigate with the courier and, once a loss or transit damage is confirmed, we send a replacement or give you a refund, as described in our returns and exchanges and refunds and cancellations policies.
Incorrect addresses
Please check your address, PIN code and phone number carefully at checkout. If you notice a mistake, email hello@limitless.institute as soon as possible. We will do our best to correct the address before dispatch, but we cannot guarantee changes once an order has been dispatched.
Undeliverable parcels
Couriers usually attempt delivery more than once and may call the phone number you gave us. If a parcel cannot be delivered and is returned to us, we will contact you to arrange delivery again or a refund of the price of the items.
Help with a delivery
Please email hello@limitless.institute, quoting your order number. See also our help and contact page.